Refund policy

We want you to be comfortable with your choice before accepting your order.

You may open your package and try on the shoes at delivery while the driver is present. If the size, fit or style is not right for you, you may return the unwanted pair or pairs directly with the driver.

• If you keep part of your order, you pay only for the pairs you keep.
• If you return the entire order, a single $5 return delivery fee applies, whether the order contains one pair or several.
• Returned items must remain in their original condition, with the original box, packaging and any included accessories.
• Once an order has been accepted and paid for at delivery, returns or refunds for change of mind, preference, size or fit are no longer accepted.

Incorrect or Defective Items

If you receive the wrong item or an item with a defect, please contact us as soon as possible using the email on our Contact page, with your order details and photos.

We will review the case and arrange the appropriate solution. No return delivery fee applies to incorrect or defective items.